Privacy Policy

Introduction

AnyTime Travels ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our ride booking application and website.

Information We Collect

Personal Information You Provide:

• Name, email address, phone number
• Profile photo (if uploaded)
• Payment information (card details, UPI ID)
• Government ID for driver verification (Driving License, Aadhar, etc.)
• Vehicle documents (RC, Insurance, Fitness, Permit)

Information Automatically Collected:

• Location data (GPS coordinates) - for ride matching and tracking
• Device information (model, OS version, unique device ID)
• Usage data (app interactions, ride history, search queries)
• Log data (IP address, browser type, access times)

How We Use Your Information

We use your information to:

• Provide and maintain our ride booking service
• Match you with nearby drivers
• Process payments and calculate fares
• Verify driver documents and eligibility
• Send ride confirmations, receipts, and notifications
• Improve our services and develop new features
• Respond to customer support inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

Location Data

We collect location data for:

• Users: To find nearby drivers, calculate fares, and track ride progress
• Drivers: To receive ride requests matching your location and navigate to pickup/drop points

Information Sharing

We may share your information with:

• Drivers: Your name, pickup/drop locations, and rating
• Users: For drivers - name, photo, vehicle details, and rating
• Service Providers: Payment processors, mapping services, cloud storage
• Law Enforcement: When required by law or to protect rights and safety

We do not sell your personal information to third parties.

Data Security

We implement security measures to protect your data:

• Encryption of sensitive data (payment info, personal details)
• Secure servers with firewalls and access controls
• Regular security audits and updates
• Two-factor authentication for admin access
• Data anonymization for analytics

Data Retention

We retain your information for:

• Active accounts: As long as your account is active
• Inactive accounts: Up to 3 years after last activity
• Transaction records: 7 years for legal compliance
• Driver documents: As long as you remain registered

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and data
• Restrict: Limit how we use your data
• Portability: Transfer your data to another service
• Object: Opt-out of certain data uses

To exercise these rights, contact us at privacy@anytimetravels.com

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze app usage and improve performance
• Serve relevant advertisements

You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Policy Updates

We may update this privacy policy periodically. We will notify you of significant changes via:

• Email notification
• In-app notification
• Website announcement

The "Last Updated" date at the top indicates when changes were made.